Cookie Policy

Effective Date: September 1, 2026

This Cookie Policy explains how Charlton Medical Holdings Inc. ("CMH", "CMH Billing", "we", "us", or "our") uses cookies and similar technologies on www.cmhbilling.ca.

This Cookie Policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small data files that websites may place on a computer, smartphone, tablet, or other device when a person visits a website.

Cookies can help websites:

operate properly;
remember user preferences;
provide security features;
understand how visitors use a website;
diagnose technical problems; and
measure website performance.

Some cookies remain only during a browsing session, while others may remain on a device for a defined period or until deleted.

2. Similar Technologies

In addition to traditional cookies, our Website may use related technologies such as:

pixels;
tags;
scripts;
local storage;
analytics identifiers; and
similar browser or device technologies.

For simplicity, this Policy refers to these technologies collectively as "cookies."

3. Categories of Cookies We May Use

Strictly Necessary Cookies

These cookies are required for core Website operation or security.

They may support functions such as:

page loading;
website security;
network management;
fraud or abuse prevention;
cookie-consent settings;
accessibility; and
essential website functionality.

Because these cookies are necessary for the Website to operate, they may not be capable of being disabled through our Website.

Functional Cookies

Functional cookies may allow the Website to remember choices or preferences and provide enhanced functionality.

These may include preferences relating to:

language;
device settings;
display settings;
forms; or
other Website features.

Analytics and Performance Cookies

We may use analytics technologies to understand how visitors interact with our Website.

These technologies may collect information such as:

pages viewed;
time spent on a page;
navigation paths;
referring websites;
device type;
browser type;
approximate geographic region; and
Website interactions.

We use this information to understand Website usage, diagnose problems, and improve performance and content.

Where required by applicable law, analytics cookies will be used only after appropriate consent has been obtained.

Marketing or Advertising Cookies

If CMH uses advertising, remarketing, campaign-measurement, or similar technologies, cookies or pixels may be used to:

understand whether advertising led to a Website visit;
measure advertising effectiveness;
attribute Website activity to marketing sources;
limit repeated advertising; or
support relevant marketing campaigns.

Where required, these technologies will be activated only after the visitor has provided the appropriate consent.

CMH does not intend to use Website cookies to collect patient medical records or personal health information.

4. Website Platform Cookies

CMH's Website is built and hosted using third-party website technology.

Our website platform may place cookies that are required to:

securely operate the Website;
provide hosting services;
detect security threats;
maintain Website sessions;
remember consent choices; or
provide other core functionality.

Some of these cookies are controlled by the applicable website technology provider rather than directly by CMH.

5. Analytics Services

CMH may use website analytics services, such as Google Analytics or similar tools, to better understand Website traffic and performance.

Analytics providers may collect information through cookies or similar technologies.

Depending on the service and configuration used, information may be processed outside Ontario or outside Canada.

Where required by law, CMH will request consent before enabling non-essential analytics technologies.

6. Third-Party Services

Certain features on our Website may be provided by third parties.

Depending on the Website features enabled from time to time, third parties may set their own cookies when you interact with those services.

Examples may include:

website analytics;
embedded maps;
video services;
social-media features;
scheduling tools;
security tools;
chat tools;
recruitment systems; or
other embedded content.

Third-party cookies are governed by the applicable third party's privacy and cookie practices.

7. Cookie Consent

Where required by applicable privacy law, CMH will request consent before using cookies that are not strictly necessary for operation of the Website.

Visitors may be given choices such as:

Accept All;
Reject Non-Essential Cookies;
Manage Preferences; or
similar options.

Your cookie preference may itself be stored in a necessary cookie so that the Website remembers your selection.

8. Managing Cookies

You may be able to manage cookies through:

the cookie preference tool available on our Website, if enabled;
your browser settings;
browser privacy controls; or
device settings.

Most browsers allow users to:

view stored cookies;
delete cookies;
block some or all cookies;
restrict third-party cookies; or
receive notifications when cookies are being used.

Disabling strictly necessary cookies may cause portions of the Website to stop functioning correctly.

Disabling analytics, functional, or marketing cookies should generally not prevent access to the basic Website, although certain features or preferences may be unavailable.

9. Global Privacy and Browser Signals

Some browsers and devices provide privacy preference signals or tracking-control features.

CMH will assess and respond to legally recognized signals where required by applicable law and where technically supported by our Website and service providers.

10. Retention

Different cookies have different retention periods.

Some cookies are deleted when you close your browser, while others remain for a defined period.

Retention periods may be determined by:

CMH;
our website platform;
our analytics provider;
other applicable service providers; or
the visitor's browser settings.

CMH seeks to use cookies only for as long as reasonably necessary for their stated purposes.

11. Changes to This Cookie Policy

CMH may update this Cookie Policy when:

Website functionality changes;
new technologies are introduced;
analytics or marketing tools change;
service providers change; or
legal or regulatory requirements change.

The current version will be posted on this Website with its effective date.

12. Contact Us

Questions about our use of cookies or other Website privacy practices may be directed to:

Charlton Medical Holdings Inc.
Attention: Privacy Officer
Ontario, Canada
Email: info@cmhbilling.ca

Website: www.cmhbilling.ca