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Terms & Conditions

Effective Date: September 1, 2026

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These Terms and Conditions ("Terms") govern your access to and use of www.cmhbilling.ca (the "Website"), operated by Charlton Medical Holdings Inc. ("CMH", "CMH Billing", "we", "us", or "our").

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By accessing or using this Website, you agree to these Terms.

If you do not agree with these Terms, please discontinue use of the Website.

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1. About CMH

Charlton Medical Holdings Inc. provides medical billing and administrative support services to physicians and medical practices, primarily in Ontario, Canada.

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Information provided on this Website is intended to provide general information about CMH, our services, employment opportunities, and ways to contact us.

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2. Website Information Is General Information Only

The content on this Website is provided for general informational purposes.

Nothing on this Website constitutes:

  • medical advice;

  • legal advice;

  • accounting advice;

  • tax advice;

  • professional regulatory advice;

  • OHIP billing advice specific to a particular claim or circumstance; or

  • a substitute for advice from an appropriately qualified professional.

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Although CMH takes reasonable steps to provide accurate and current information, healthcare billing rules, fee schedules, regulations, policies, and administrative requirements may change.

You should not rely solely on general Website content when making decisions regarding a specific billing, legal, regulatory, financial, or healthcare matter.

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3. No Client Relationship Created by Website Use

Using this Website, submitting a contact form, sending an email, or requesting information does not by itself create a client, agency, fiduciary, professional, or contractual relationship between you and CMH.

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A formal service relationship is created only when CMH and the applicable client enter into an appropriate agreement or otherwise expressly establish such a relationship.

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CMH may accept or decline prospective clients in its discretion.

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4. Client Service Agreements

Medical billing and administrative services provided by CMH are subject to separate agreements, terms, onboarding processes, confidentiality requirements, and service arrangements.

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If there is a conflict between these Website Terms and a written service agreement between CMH and a client, the applicable service agreement will govern with respect to the services covered by that agreement.

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5. No Guarantee of Billing Results

CMH aims to provide accurate, responsive, and professional medical billing support.

However, payment and reimbursement decisions may depend on factors outside CMH's control, including:

  • physician documentation;

  • eligibility requirements;

  • Ministry of Health rules;

  • OHIP requirements;

  • insurer or payer decisions;

  • coding requirements;

  • submission deadlines;

  • third-party system availability;

  • regulatory changes;

  • incomplete or inaccurate information provided to CMH; and

  • other circumstances.

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Unless expressly stated in a written agreement, CMH does not guarantee that any particular claim will be accepted, reimbursed, paid within a particular time, or paid at a particular amount.

6. Patient and Personal Health Information

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The public Website and its general contact forms are not intended for the submission of patient records or personal health information.

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Do not submit:

  • patient names;

  • health card numbers;

  • medical records;

  • diagnostic information;

  • treatment information;

  • patient billing records; or

  • other identifiable personal health information

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through a general Website form unless CMH has specifically instructed you to use an authorized secure method.

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Existing clients should use the secure communication and information-transfer processes established as part of their service arrangements.

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7. Acceptable Use

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You agree to use this Website only for lawful purposes.

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You must not:

  • attempt to gain unauthorized access to the Website, systems, servers, accounts, or data;

  • interfere with Website security or operation;

  • introduce malware, viruses, malicious code, or harmful technology;

  • use automated tools to scrape or extract Website content in a manner that interferes with the Website;

  • impersonate another person or organization;

  • provide fraudulent or misleading information;

  • use the Website for unlawful, abusive, defamatory, or harmful purposes; or

  • attempt to circumvent security controls.

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CMH may restrict or block access where reasonably necessary to protect the Website, CMH, our clients, or other users.

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8. Intellectual Property

Unless otherwise indicated, the Website and its content are owned by or licensed to Charlton Medical Holdings Inc.

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This includes, without limitation:

  • text;

  • graphics;

  • logos;

  • branding;

  • photographs;

  • page designs;

  • icons;

  • downloadable materials;

  • service descriptions; and

  • other Website content.

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Website content may be protected by copyright, trademark, and other intellectual property laws.

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You may view and print reasonable portions of the Website for your own lawful, non-commercial informational use.

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You may not reproduce, republish, distribute, modify, sell, license, or commercially exploit Website content without prior written permission from CMH, except where permitted by law.

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9. Third-Party Content and Links

The Website may contain links to third-party websites, platforms, or resources.

These links are provided for convenience only.

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CMH does not control and is not responsible for third-party websites, including their:

  • content;

  • availability;

  • privacy practices;

  • security;

  • products;

  • services; or

  • accuracy.

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A link does not necessarily imply endorsement by CMH.

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Access to third-party websites is at your own discretion and subject to the applicable third party's terms and policies.

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10. Website Availability

CMH may modify, suspend, restrict, or discontinue any part of the Website at any time.

We do not guarantee that the Website will:

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  • always be available;

  • operate without interruption;

  • be free from errors;

  • be free from security vulnerabilities; or

  • be compatible with every device or browser.

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We may perform maintenance, updates, or changes without notice.

11. Disclaimer of Warranties

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To the fullest extent permitted by applicable law, the Website and its content are provided on an "as is" and "as available" basis.

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CMH makes no representation or warranty, express or implied, regarding:

  • uninterrupted Website access;

  • the completeness or accuracy of all Website information;

  • suitability of Website content for a particular purpose;

  • freedom from viruses or other harmful components; or

  • results arising from reliance on Website content.

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Nothing in these Terms excludes any warranty or right that cannot legally be excluded.

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12. Limitation of Liability

To the fullest extent permitted by applicable law, Charlton Medical Holdings Inc. and its directors, officers, employees, contractors, representatives, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to use of, inability to use, or reliance on this Website.

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This includes, without limitation, loss arising from:

  • Website interruption;

  • data loss;

  • reliance on general Website information;

  • third-party links;

  • security incidents outside CMH's reasonable control; or

  • errors or omissions in Website content.

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Nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.

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These limitations relate to use of the public Website and do not replace or amend liability provisions contained in any separate written client service agreement.

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13. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, costs, or expenses arising from your unlawful misuse of the Website, your violation of these Terms, or your infringement of another person's rights.

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This provision does not apply to the extent a loss results from CMH's own conduct or where such a provision is prohibited by applicable law.

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14. Privacy

Your use of this Website is also subject to CMH's Privacy Policy and Cookie Policy.

Please review those documents for information about how CMH collects, uses, protects, and discloses personal information and uses cookies or similar technologies.

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15. Electronic Communications

When you contact CMH electronically, you consent to receiving responsive communications electronically at the contact information you provide.

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This does not constitute consent to receive unrelated commercial electronic messages where separate consent is required by law.

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16. Changes to These Terms

CMH may revise these Terms periodically.

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Any updated Terms will be posted on this Website with a revised effective date.

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Your continued use of the Website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

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17. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

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18. No Waiver

A failure by CMH to enforce a provision of these Terms does not constitute a waiver of that provision or any other provision.

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19. Governing Law

These Terms and your use of this Website are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

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Subject to any rights or procedures that cannot lawfully be excluded, disputes relating to the Website or these Terms will be subject to the jurisdiction of the courts of Ontario.

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20. Contact

Questions about these Terms may be directed to:

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Charlton Medical Holdings Inc.
Ontario, Canada
Email: info@cmhbilling.ca

Website: www.cmhbilling.ca

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